Home > Channel 4, photos, Undercover Boss > Photos – Undercover Boss Series 3 Episode 5 N Power

Photos – Undercover Boss Series 3 Episode 5 N Power

Here are some photos from the next episode of Undercover Boss. It airs Tuesday the 2nd of August at 9pm on Channel 4…

Npower is one of the UK’s top utility companies – capable of generating up to 15% of the UK’s power at any one time. But earlier this year Which? magazine reported that just 27% of the company’s customers said they were satisfied with the service. Chief Operating Officer Kevin McClough is responsible for over 8000 npower employees. A local lad done good, 45-year-old Kevin grew up in Yorkshire and started his career in 1984, shovelling coal at the plant. After all the bad press Kevin admits because ‘the company made me everything that I am today when people criticise the hard work our employees put in – it hurts’. While undercover Kevin sees for himself what his employees have to put up with, including a spell on the busy customer service team. With a mountain to climb to gain back the respect of their customers, and staff, will Kevin’s spell undercover go anyway to turning the business around?

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